Privacy Policy

**Last updated: 8th July 2024**

SCOPE OF THIS POLICY

This policy applies to personal information collected on websites owned or controlled by Createastage.com and its affiliates and their brands (collectively referred to in this policy as “we,” “us,” or “our”). We comply with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data. The aim of this policy is to tell you how we will use any personal information we collect or you provide through our websites. Please read it carefully before you proceed.

WHAT PERSONAL INFORMATION DO WE COLLECT?

You do not have to give us any personal information to use most of this website. However, if you wish to register on this website, subscribe to a service, request further information, or provide content for inclusion on this website (e.g., blogs or other online forums), we may collect the following personal information which you will voluntarily provide:

– Name, email address, website, social media information, phone number, band information, venue information.
– Any other personal information you choose to provide.
– Information may be stored on Createastage.com databases if necessary to provide a service you have requested or if required by law.

You may also choose to provide additional voluntary information in the course of your use of this website. In addition, we may automatically collect information about the website that you came from or are going to. We also collect information about the pages of this website which you visit, IP addresses, the type of browser you use, and the times you access this website. However, this information is aggregated and is not used to identify you.

Finally, we may use any logo that represents a performer, artist, group, or band who uses Createastage.com, based upon the name of the artist provided by the creator of the stage plot. We take steps to validate the artist provided is the actual artist they claim to be!

FINANCIAL TRANSACTIONS

We will keep a record of any financial transaction you make with us, but we do not directly collect, process, or store your debit or credit card information. Online payments (if available) made through this website are processed securely by a third-party payment provider such as PayPal. Please refer to their Privacy Policy(s) and any other relevant documents for how your payment and card data are processed by them (where applicable).

HOW WILL YOUR PERSONAL INFORMATION BE USED AND SHARED?

The personal information we collect allows us to:
– Provide the products and services you have ordered.
– Verify your identity and details of your payment method or credit card account.
– Administer our website and provide customer services.
– Meet legal, regulatory, and compliance requirements.
– Monitor and analyze the use of any account to prevent, investigate, and/or report fraud, terrorism, misrepresentation, security incidents, or crime.
– Gather management information to form statistical and trend analysis.
– Communicate with you.
– Investigate any complaints about this website.
– Personalize your experience of this website.
– Contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so; See the section Marketing Communications for more information).
– Offer you opportunities to be interviewed and promote your band/project on the Createastage.com website (only if you provide contact information, which includes website address(es)).

We may employ the services of third-party service providers to help us in certain areas, such as website hosting, maintenance, and call center operation. In some cases, the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.

We may use aggregated information so we can administer and improve our website, analyze trends, gather broad demographic information, and detect suspicious or fraudulent transactions. We may pass this information to the company that administers the website.

We may keep contact information about information requesters as long as we deem it necessary to fulfill the requests, maintain records of delivered information, or conduct customer service, sales, and marketing activities, unless and until an individual or that individual’s employer requests that we delete the information or update their preferences.

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organizations may also access and use this information to prevent fraud and money laundering, for example when:
– Checking details in applications for credit and credit-related or other facilities.
– Managing credit and credit-related accounts or facilities.
– Recovering debt.
– Checking details on proposals and claims for all types of insurance.
– Checking details of job applicants and employees.

Please email us at support@createastage.com if you want to have details of those fraud prevention agencies from whom we obtain and to whom we pass information about you. You have a legal right to these details.

COOKIES AND RELATED TRACKING TECHNOLOGIES

**Use of Cookies on our website**

Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. We use some of the following categories of cookies on our website:

– **Strictly Necessary Cookies:** These cookies are essential to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
– **Performance Cookies:** These cookies collect anonymous information on how people use our website. These cookies help us understand how customers arrive at our site, browse or use our site, and highlight areas where we can improve areas such as navigation, shopping experience, and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established. You can opt out of these if you want: https://tools.google.com/dlpage/gaoptout and https://www.smartlook.com/opt-out/

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our site. To find out more about cookies, please visit www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioral advertising and online privacy.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. These links explain how you can control cookies via your browser—remember that if you turn off cookies in your browser, then these settings apply to all websites, not just this one:
– Internet Explorer: http://support.microsoft.com/kb/278835
– Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
– Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
– Firefox: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
– Blackberries: http://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
– Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
– Opera: http://www.opera.com/browser/tutorials/security/privacy/

**Use of Web Beacons** Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information, including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third-party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

SECURITY

We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to see the personal information held about you. If you wish to do this, please contact us at support@stage-plan.com. We may require you to provide verification of your identity  to provide a copy of the personal information we hold. Please note that in certain circumstances we may withhold access to your personal information where we have the right to do so under current data protection legislation.

UPDATING YOUR PERSONAL INFORMATION

You may review, correct, update or change your personal information at any time on our website or by contacting us at support@stage-plan.com.

CHANGES TO OUR PRIVACY & COOKIES POLICY

If our Privacy & Cookies Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what personal information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

HOW TO CONTACT US

If you have any questions about this statement or your personal information, please contact us at support@createastage.com.